After deploying Odoo, the real question is: who ensures continuity? Security updates, functional developments, unexpected bugs, version upgrades — an ERP in production requires constant monitoring. AX-Fiduciaire offers Odoo support and maintenance in Switzerland, in English, from Geneva, so that your management tool remains reliable and performant over the long term.
Whether you are a Geneva SME or a company from French-speaking Switzerland, our teams know the specificities of the Swiss market: legal obligations, VAT configuration, payroll management according to AHV standards, integrations with local banks. Our Swiss Odoo support goes beyond simple technical assistance: we support you in the daily use of your ERP.
Odoo Support Plans
We offer three plans adapted to the size and needs of your company. Each plan is a monthly subscription with no mandatory annual commitment (12-month commitment on the Premium plan).
| Criterion | Essential | Professional | Premium |
|---|---|---|---|
| Contact channel | Email + phone | Email, phone, dedicated contact | |
| Response time | 48 business hours | 24 business hours | 4 business hours |
| Hours | Mon–Fri 9am–5pm | Mon–Fri 8am–6pm | Mon–Fri 7am–8pm + critical on-call |
| Dedicated contact | No | No | Yes |
| Proactive monitoring | No | Basic | Full (performance + availability) |
| Tickets per month included | 5 | 15 | Unlimited |
| Configuration review | No | Annual | Semi-annual |
All plans include access to our Odoo knowledge base and our Swiss-specific procedure guides.
What Our Odoo Assistance Includes
Technical Assistance
Our technical team intervenes on bugs, errors and blockages encountered in your Odoo instance:
- Diagnosis and resolution of system errors (error messages, crashes, slowdowns)
- Correction of incorrect configurations generating unexpected behaviour
- Restoration after incident (data loss, handling error)
- Log analysis and root cause identification
- Bug fixes in standard modules and AX-Fiduciaire developments
Functional Assistance
Beyond the technical side, our consultants help you use Odoo correctly on a daily basis:
- Answering "how to do" questions in each module (accounting, sales, purchasing, HR)
- Support when adopting new modules or features
- Ad hoc training for new staff members
- Optimisation of existing workflows to improve efficiency
- Advice on Odoo best practices adapted to the Swiss context
Security Updates
Odoo regularly publishes security patches. Our Odoo maintenance service guarantees that your instance is always up to date:
- Monitoring of Odoo security bulletins and CVEs (Common Vulnerabilities and Exposures)
- Application of security patches in a test environment before production deployment
- Proactive communication in the event of a critical vulnerability requiring urgent intervention
Module Updates
Odoo modules evolve with each minor version. We manage:
- Updating standard modules during Odoo minor updates
- Regression testing after each update
- Adaptation of custom developments to new versions of base modules
Automatic Backups
Data loss is a major risk for any company. Our backup policy includes:
- Automatic daily backups of the database and files
- Retention of backups over a rolling 30-day period
- Storage of backups on separate servers (Switzerland or Europe)
- Periodic restoration tests to verify backup integrity
- Documented and tested restoration procedure
Performance Monitoring
A slow Odoo penalises the productivity of your entire team. Our proactive monitoring (Professional and Premium plans) tracks:
- Page and critical query response times
- Server resource usage (CPU, memory, disk)
- Instance availability (uptime)
- Database size and performance
- Automatic alerts when an anomaly is detected
Advanced Maintenance Services
Migration Between Odoo Versions
Odoo releases a new major version every year. Odoo migration is a delicate operation requiring in-depth expertise:
- Preliminary analysis: inventory of modules and customisations, identification of incompatibilities
- Migration environment: creation of a dedicated test environment
- Data migration: conversion of the database schema to the new version
- Development adaptation: update of custom module code
- Functional tests: validation of all business processes in the new environment
- Training: presentation of new features of the target version
- Production cut-over: planned production deployment to minimise interruption
Module Evolution and Addition
Your needs evolve, Odoo must evolve with you. We intervene to:
- Activate and configure new standard modules (e.g. e-commerce, project management, helpdesk)
- Integrate third-party modules from the Odoo App Store
- Develop custom modules for needs not covered by the standard offering
- Integrate Odoo with third-party systems (external ERP, e-commerce platforms, HR tools)
Performance Optimisation
Over time, an Odoo instance can degrade in performance. Our optimisation service includes:
- Analysis and optimisation of slow SQL queries
- Cleaning and archiving of obsolete data
- Database index optimisation
- Server configuration review (workers, memory, cache)
- Implementation or optimisation of application cache
Additional Developments
When the standard offering is not sufficient, our Odoo development team intervenes to:
- Create customised reports and dashboards
- Automate business processes via Odoo automation rules
- Develop connectors with Swiss tools (ABACUS, Crésus, eBill, PostFinance)
- Customise the user interface
Annual Configuration Review
Included in Professional and Premium plans, the annual configuration review is a complete audit of your Odoo instance:
- Verification of the consistency of accounting parameters (chart of accounts, VAT, fiscal years)
- Control of access rights and user management
- Review of workflows and automations in place
- Improvement recommendations and maintenance roadmap
- Verification of compliance with Swiss legal developments (VAT, payroll)
Odoo Hosting Options in Switzerland
The choice of hosting has a direct impact on data sovereignty, costs and flexibility. Here are the three options we support and manage:
Odoo Online (SaaS)
Odoo Online is the cloud solution managed directly by Odoo SA, with no technical management on your part.
| Advantages | Disadvantages |
|---|---|
| No server management required | No access to source code |
| Automatic updates included | Third-party modules not available |
| Low entry price | Specific developments impossible |
| Backups managed by Odoo SA | Data hosted outside Switzerland |
| Ideal for small structures | Limited flexibility |
Odoo.sh (PaaS)
Odoo.sh is Odoo's managed cloud platform, combining technical flexibility with simplified management.
| Advantages | Disadvantages |
|---|---|
| Full access to source code | Hosting on Odoo SA infrastructure (outside Switzerland) |
| Integrated Git management | Monthly cost per branch |
| Third-party modules and customisations possible | Requires technical skills |
| Staging environments included | Less control over server configuration |
| Simplified deployment | High price for large instances |
On-Premise (Servers in Switzerland)
On-premise hosting consists of deploying Odoo on your own servers or with a Swiss hosting provider (e.g. Infomaniak, Exoscale, Green.ch). This is the option we recommend for Swiss companies with data protection requirements.
| Advantages | Disadvantages |
|---|---|
| Data hosted in Switzerland (LPD compliance) | Infrastructure management required |
| Total control over configuration | Variable infrastructure costs |
| Maximum flexibility (modules, customisations) | Manual updates |
| No Odoo licence cost (Community version) | Requires a technical partner like AX-Fiduciaire |
| Ideal for SMEs with sensitive data | Responsibility for backups and availability |
Our recommendation: for Swiss companies processing client data or HR data, on-premise hosting with a Swiss provider (Infomaniak, Exoscale) offers the best balance between data sovereignty, compliance with the Federal Act on Data Protection (LPD/nDSG) and technical flexibility. AX-Fiduciaire manages the entire infrastructure for you.
Our Service Level Agreements (SLA)
Our Odoo support contracts include formal commitments on service quality:
| Commitment | Essential | Professional | Premium |
|---|---|---|---|
| Guaranteed availability | According to host | 99.5% / month | 99.9% / month |
| Response time (P1 incident) | 48 business hours | 24 business hours | 4 business hours |
| Resolution time (P1 incident) | Best effort | 48 business hours | 8 business hours |
| Response time (functional question) | 48 business hours | 24 business hours | 8 business hours |
| Monthly report | No | Yes | Yes (detailed) |
| Contractual penalties | No | On request | Yes |
Incident classification follows this priority grid:
- P1 — Critical: Odoo inaccessible, data loss, total business blockage
- P2 — Major: main module inoperable, bug blocking a key process
- P3 — Minor: partial malfunction, workaround possible
- P4 — Question: request for information or functional assistance
Why Choose AX-Fiduciaire for Your Odoo Support?
Our unique positioning combines ERP expertise with in-depth knowledge of the Swiss context:
- 100% English-speaking support: our teams work in English without outsourcing
- Swiss expertise: VAT configuration, PMC chart of accounts, AHV/BVG payroll integration, eBill connection
- Dual competence: our consultants master both Odoo and Swiss fiduciary work
- Local responsiveness: on-site intervention possible in the Geneva region
- Continuity: we often carried out the initial implementation and know your instance in detail
Are you looking for reliable Odoo support in Switzerland? Contact us for a free quote and a proposal suited to your situation.